New OOS Owner - I Think I Need to Fire my Property Manager?

[Mark Tabah]

Good day BP community!

I purchased my first investment property, a duplex in Indianapolis, on the 1st of October.  I bought it post-renovation, so the place was move-in ready at close.  I had a property manager lined up at closing and they setup some website pages for me (Trello & Buildium).  But then a couple weeks went by and the property manager called me to ask if the place was ready.  I told him yes and swallowed my frustration that we had wasted a couple of weeks just letting the place sit empty.  At the end of October I got an email from the title company stating that they still had the keys!  Since then the property manager has put a lockbox on the house (I believe) and that's it.  No listings, no pictures.  Worse, they've stopped responding to my emails; I haven't heard from them since the 13th.  

I don't have a signed contract or anything other firm agreement in place, but I want to make sure that I am protecting myself when replacing property management companies.  Any advice or property management recommendations are greatly welcomed.  Thank you for taking the time, have a wonderful holiday season!!!

[David Moudy]

I agree the PM should definitely be fired and has not done a great job for you thus far.

In fact we have been terrible. I am grateful for the feedback as this allows us to improve. Our communication has been sub par. We dropped the ball on this one hard.

I think we deserve every but of getting fired however think we can improve moving forward.

Please give me a call at your earliest convenience. If you decide to move on there will be no hard feelings. I think we can make this better though.