Zillow Rental Manager Issues

[Laura Janosko]

I have a property listed on Zillow Rental Manager where applicants have paid to submit their rental applications. Zillow produces a background and credit check for the applicants, which I can look over to make sure they meet the minimum standards. The issue is that I can see the reports, but an error message pops up every time I try to open them. I’ve tried emailing and calling support and tweeting at Zillow, but no response. Has anyone else had this issue?