Property management Las Vegas -Yeah or Neh?

[Don Thornton]

Hi,

I have 4 small family rental properties in Las Vegas. I have no experience in managing the properties and hired 2 PM companies so far  they didn't work out. I want to ask why? The 1st one was due to an AirBNB issue. My tenants rented the entire place out on AirBNB. The city sent me (owner) a letter to remove the ad. I forwarded the letter to my PM and after 30 days he didn't deal with it. I then called the city myself and was told if the ad is not removed I will be fined $500 per night because my property is not licensed to rent out on AirBNB. I told the city employee that I wasn't the one who posted the ad and that it was my tenant, the lady on the phone told me it doesn't matter. I will be the one to get fined. I contacted AirBNB and told them I didn't approve the ad. AirBNB told me they cannot remove the ad because I didn't post the ad!!! So I contacted the PM and asked him why he didn't inform tenant to remove the ad during which he was given 30 days to deal with the matter. He told me he is busy and in court dealing with another tenant issue. He told me to not go down to deal with the tenant directly. But due to the urgency of the matter we drove down there and had a chat with the AirBNB guest. The PM was mad at us for driving down to OUR property to handle the issue ourselves. I told him I had given him (88 Realty) 30 days to deal with it. Finally the AirBNB guest wrote a review on AirBNB and AirBNB removed the ad. We were not fined $500 per night. The PM was so mad at us he fired us. Was this our fault? He also hired a roof guy to fix the roof at another one of our properties and it leaked after 3 months and the guy didn't follow up. We hired the other PM we told them about this roof issue, they tried to fix it and got vendors to go down there to get us a quote. One vendor told us we needed a structural engineer. So this issue was never taken care of because the 2nd PM firm did not follow up. 3 weeks before the lease ended for the property with the roof issue we asked the PM to update us on the lease situation. They told us tenant didn't contact them back. They also didn't mentioned the lease will end last day of Sept 2019. On 26th Sept they left a message on our phone but we were travelling for work and couldn't hear the message very clearly also at the same time our close family member died. When we got back to las Vegas the PM called us yelling ay us for not returning his phone call. He ask if the tenants can stay another 6 months? We agreed feeling pressured to make a harsh decision but he was yelling and was extremely unfriendly. Blaming us for not getting back to him. 1 day after we signed the lease the tenant complained the roof is still leaking.  We asked why they didn't inform us the lease will end lst day of Sept 3 weeks before the lease ended? He came at us and scolded us for not informing them about the roof. He told us he was never told about the roof and we hide the fact from him and it was our fault we didn't fix it. Then his wife (Cassie) asked why we don't manage the properties ourselves? We asked if they want to continue this job and they said NO. So that same day we called around and found a roofer who will fix the roof at a very reasonable rate. This was not accomplish by this 2nd PM firm (The Mor Group). So what do you think? Why do we keep having such issues with PM companies?