Property Manager totally neglected my Property

[Rich Lazaro]

We have employed this Property Management PM company 6 years, the manager for 4 years. I feel that they have accepted/managed the rent monies, but have NOT managed our property. Recently, the tenant move out, not expecting to get their deposit. The Townhome was in a total mess, many item left in the home. On move out inspection, the Property manager was surprised at the condition of the home and the yard and burning marks on the flooring. But in detail, I could tell she was not aware of the damage listed below. In addition, the PM sent me $11K worth of estimates of to get the property rental ready. Most of the damage could have to identified in two year inspections, but not reported. My wife and I purchased this property as a retirement nest egg, but we have had such a bad experience with rental property that we almost are ready to just sell the property. My question is how shall I complaint to the Owner of the Management company concerning their PM neglect of my property. I have called and left several messages to the Office Manager and the Owner and none have returned my call. Damage: • Front Door Glass Screen door ($400, plus installation $350) was ripped off the hinges and the it was taken down without my permission. This was not reported to me by PM. o The main wood door ($400) was exposed to the element for such a long time that the wood is coming apart from the bottom to the middle of the door. Today, that (non standard) door replacement cost $1600. This was not reported to me by PM. • Shower sliding glass door ($400) was shatter and both doors removed without my permission and disposed in the shed. This was not reported to me by PM. • They yard was in really bad condition. Over growth of weeds, vines and tree limbs. Very little grass was showing, because of the weeds. The PM sent an clean up estimate for a Town House size yard of $1200. This problem was reported to me by PM, but NOT enforced. • The town house carpet was just replaced two or three years ago. The tenant had been burning incense on the carpet. This was not reported to me by PM. • The Laminate flooring in the kitchen has major water warping in front of the sink. This was installed 3 to 4 years ago. In addition, the tenant had been burning on the Laminate floor. This was not reported to me by PM. Property owner

[Nathan Gesner]

A good property manager documents the condition of the home prior to occupancy.

They will inspect periodically to ensure the tenant is maintaining the home in that same condition.

They will document the condition upon move-out and hold the tenant accountable for damages.

Your PM apparently does not document the condition, inspect periodically, or hold the tenant accountable.

Personally, I would fire the PM and transfer the property to someone competent. Then I would tell the PM, clearly and in writing, that they will either go after the tenant for the cost of repairs or they will pay it out of pocket. If they refuse, take them to court and try to get what you can.