Property Manager Withholding Tenant Contact Info

[Michael Shively]

Not sure if this is the best category for posting, so apologies in advance.

We’re looking to put our house on the market that is currently a rental, and we’re going to fire our property manager as part of this process. However, we need to get ahold of the tenants in advance of firing the property manager and asked the PM for the tenant’s contact information.

The PM doesn’t know we’ll be firing them, yet they refused to give us the contact information. Their argument is that if we need to get in touch with the tenants we should go through them.

Anyone have any experience with this? Any best practices?

[Dylan Earl]

Yikes. I am a property manager and if any of the owners I work for asked me for tenant information they would have it in a heartbeat. No reason for me to withhold that information. I would also follow up with "If there is anything I can help with please let me know" I also tell both sides ie. Call tenant to let them know I will be passing their number onto the owner and if they have any questions to let me know. 

If the tenants are at your house just go knock on the door and introduce yourself as the owner and inform them of the situation. They should have copies of the lease agreements. First thing I would do Is meet the tenants and then notify them that you are changing the locks to the doors so that PM doesn't have access. Best of luck!