Tenant vs property management company

[Steve Fitzgerald]

I use to self-manage, but hired a property manager. I’ve been fairly pleased with the property manager. No real complaints from me. My tenant on the other hand has complaints. The tenant moved in before I had a PM so they have my contact info. When my tenant contacts me about issues I direct them back to the PM to handle because that’s really the best way for the maintenance issues to be resolved. The tenant is not always pleased with the work of the PM. I don’t want to get involved, but I also want to make sure my tenant is being taken care of. How can you tell when the issue is the tenant or the issue is the PM?

[Kim Meredith Hampton]

Hi Steve,

As someone who has done PM for almost thirty years, this is the essential old mom VS dad routine. It almost never works out when you managed yourself, then hire a PM. The tenant doesn’t like to hear what they have to say, so they go to daddy and complain! If the tenant has a legitimate complaint, I’m sure you would know about it