Property manager concerns

[Nadir M.]

Hello Pockerters

Recently, I’ve had a little set back with my PM that’s managing one of my properties out of town. My understanding was that as a PM, when there is a tenant issue, they should try to find the cheapest solution without always having to send someone out and charging me the invoice. Example was that last month, there was an issue with the AC unit under performing. They wanted to send out my warranty company to try to resolve the issue. During that time, it was hard for any unit to keep up as it was in the middle of the summer and with the Midwest humidity it overworked the unit. Long story short, I spoke with PM and they said issue was resolved because it was hot and humid and it’s typical for most residential units to keep up, also ac cleaning and changing of the filter were two tasks that the tenants was responsible of according to my PM. Forward to today, I got an invoice from my PM from a heating and ac company for $112 that was from July. Basically I was charged for something from July in August to make it seem like there were no expenses in July because I did complain to my PM that since we rented this house to this tenant, we have yet to have a month without any complaints or invoices. I hope this makes any sense at all. My issues is that every time the tenant wines the PM fixes the issue and bills me the invoice without finding another alternative or a cheaper alternative. Thoughts?