How would your Respond to a Negative Google Review

[Krisitna L.]

Well, we got our first negative review after declining a person interested in housing. This person acknowledged that he had poor credit. After declining his application, he asked if we could bend the rules and spoke to our broker, who also stated that we could not rent to him.  He he used a few choice words and proceeded to write a negative review on Google.

After reading advice on how to respond to negative reviews, most stated that we should apologize.  Although I started a draft, I keep questioning the apology part.  Your advice would be appreciated.

HIS Google Review: The most/very unprofessional real estate company here!

Draft  response :  

We have a fiduciary duty to honestly represent our customers and must abide by the guidelines set by the state, company, and our clients. It is our legal obligation to make sure all policies and procedures are followed by our clients and tenants. 
We wish you the best in your endeavors.