Denying someone during Phone-Interview Screening

[Matthew Poger]

Hello,

I'm sure this is a common question, but I can't find a straight answer.

In Brandon's 'Ultimate Guide' and elsewhere I find blanket statements like "I end the phone call".

What I don't understand is that if during the call I state that my qualifications are:

-3x rent income

-No Smoking

-No Pets

And if the interested party tells me on the phone they have a dog, but are willing to get rid of it, or they smoke, or they only bring home 2x rent income, I'm not clear on how to word the 'closing statement'.

I'm assuming I can just literally say:
"I'm sorry, but because your son smokes and will be living at the property, you don't qualify. Thank you for your time."

Then what...just hang up on them?

Also, what if they say they still want to see the property?

Do I have to show it to them? Do I just say "I'm sorry, but I won't be able to show you the property".

Or am I obligated to allow them to submit an application?

Thanks for helping to clear this up.