Dealing with a demanding tenant

[Spencer Hoogveld]

Hello BP Community, I have a question regarding one of my new tenants.

I had a tenant sign a lease with me at the end of May. On paper she passed with flying colors - 3X income, good credit, positive landlord references, high credit score, and clean background.

Ever since she’s move in, she’s done nothing but text/call me with complaints and making demands such as:

- Requesting a new stove because she felt the existing one was old. It was still perfectly functional, however I replaced it.

- Demanded that security cameras be installed on the exterior of the building.

- Complained about small amounts of dust she found in the apartment.

- She wanted to upgrade the window ac units so that she can have WiFi capabilities to control the temp when she’s not home.

- Demanded that her shower was broken and wanted a licensed plumber sent immediately. After I went and investigated further, it turns out she wasn’t pulling the faucet correctly.

Now she’s making all kinds of accusations that I’m over charging her for rent and that I trapped her into signing with me. She’s gone as far as to insult my ethical values and threatened that she’d report me to the government.

I’ve been very responsive throughout her time with me and tried to make sure she’s taken care of, however it seems that whatever I do isn’t enough. As hard as I try, I don’t think she’ll ever be satisfied with my efforts and the apartment. I’m at a breaking point and decided to put together an addendum changing the lease term from 1-year to month-to-month. If she hates my unit so much, she’s welcome to leave now at anytime.

Did I do the right thing? How should I have handled this?