Bad Property Manager in Baton Rouge

[Tamara Alston]

Our property management company, Alpha Realty, has changed hands twice and served us well over 30 years, taking care of one property in Baton Rouge. We live in Virginia. Lately, I have had to resort to calling the owner to get our rent checks sent to us. Recently she was 2 months behind, blaming it on a complicated printer/software issue. I got her to hand write those checks which caught us up. Then it started all over and she owes us for March, April, and May. She is ignoring all texts and I'm not sure her office is open any longer. I'm looking for the steps I need to take to report her, as in where. Is suing her my only option? I don't have an address nor am I sure of her last name, though I thought a real estate board could help there. I don't even know if she's collected rents at all, but I definitely know it's time to change property managers, so how do I find a good one so far away. The mortgage is paid off, but there are HOA fees. Citibank sold our mortgage to some squirrelly company. We never recieved the deed once it was paid off, and since this is the first property we've paid off, we don't know how to go about getting it. What a bunch of headaches! Sounds like we're stupid, but there have been a number of deaths and health issues keeping our attention elsewhere, and this was never a big problem before. I'd appreciate any direction, especially in Louisiana, which can have some different rules.