HVAC issues with tenant

[Yengkong Sayaovong]

I'm not really having an HVAC issue. It's working fine but the AC unit is just not blowing fast enough for them.

Tenant has been bugging me just about everyday for 2 weeks.

I have a main guy that I use. He use to be right on point in coming out within 3 days but it's been 2 weeks. The 2 back up is not available.

HVAC is consider an emergency in my state and something I have to get fix. It's not broken according to the tenant but just not fast enough for them.

Do I have to do anything fast? Or just wait for my HVAC guy since the unit still works?