What Are Your Tenant Repair Timeframes?

[Nick M.]

Hi All,

No matter how big or small an issue, tenants expect a repair to be done yesterday.  As property owners we similarly want repairs done quickly.  However,  for a variety of reasons it can't be done - you can't find a vendor, it's a holiday weekend,  parts aren't available, vendor flaked out etc.

How and when do you set expectations with tenants for how soon repairs can be done?  Do you have timeframes by repair type (e.g. appliance, heating, leak etc)?  Do you share this info in leases, common areas, property management software?  If you have a doc that shares repair turnaround times, I'd love to see it.

Trying to understand how to manage tenants who have type A personalities in wanting repairs done immediately.

Thanks in advance!