Tenant "Troubleshooting"?

[Tamara R.]

Have any of you ever put together something that you give your tenants to help them "troubleshoot" issues that come up before calling for help?After getting a couple of calls from tenants for things like electrical outlets not working or a leak under the sink, etc., I thought it might be a good idea to put together a document that might tell them how to check out the obvious things. Obviously for the leak under the sink this would be something like "how to turn off the water" until the leak can be taken care of (to minimize damage) rather than asking them to troubleshoot.
If you don't have something like this, what would you include in a document like this if you were going to give it out?