Rent Dropbox Compromised

[Javier Campanini]

Hello,

I have a property manager (PM) for one of my properties that has a dropbox for tenants to drop off their rent. They recently had their dropbox compromised and a tenant's $500 money order (MO) was stolen. They say they've repaired and improved the dropbox. The tenant is talking to Western Union to find out more info about the stolen MO.

My questions are:

1. What sort of responsibility does a PM have to ensuring a dropbox is secure?
2. If a dropbox is compromised, should late fees be applied?
3. What sort of information could the tenant present that would change the resulting action of the PM/myself?
4. Has this happened to anyone else?

Thank you!