Emergency SOP

[Jeff N.]

Most of my rentals have PM's, but the most recent property I purchased and rented I'm managing myself. What is your procedure for handling a tenant calling you on a cold Winter day at 2AM on a Saturday saying the heat went out and they have no alternative heating method.

1. Do you call a 24hr emergency service?
2. Do you wait until morning to check it out yourself and leave them in the cold.
3. Do you immediately go check it out and access the situation?

[Nathan Emmert]

Btw, turn your phone off at night (google voice can do it automatically I believe). The only emergencies that need to be handled at 2am are the fire department, the police department, or a 24 hr plumber. Anything else can wait until business hours.