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Updated about 13 years ago,

Jeff N.'s profile image
Jeff N.'s profile image
Jeff N.
  • SFR Investor
  • from Virginia Beach, Virginia
  • Member since Dec 3, 2010
Connect

User Stats

150
Posts
36
Votes
Jeff N.'s profile image
Jeff N.'s profile image
Jeff N.
  • SFR Investor
  • from Virginia Beach, Virginia
  • Member since Dec 3, 2010
Connect
Jeff N.
  • SFR Investor
  • Virginia Beach, VA
36
Votes |
150
Posts
General Landlording & Rental Properties

Emergency SOP

Jeff N.
  • SFR Investor
  • Virginia Beach, VA
Posted

Most of my rentals have PM's, but the most recent property I purchased and rented I'm managing myself. What is your procedure for handling a tenant calling you on a cold Winter day at 2AM on a Saturday saying the heat went out and they have no alternative heating method.

1. Do you call a 24hr emergency service?
2. Do you wait until morning to check it out yourself and leave them in the cold.
3. Do you immediately go check it out and access the situation?

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