Air Conditioning Broken

[Rob Bianco]

Hi Folks,

I've been a landlord for about a year now and there's always something I'm dealing with that the previous landlord neglected. The A/C unit died (it was 30+ years old. RIP) and while the contractor for the Home Warranty company is saying it needs to be replaced the tenant is pissed because it's been 4-5 days without air conditioning. 

I feel pretty bad about it considering the tenant has small kids and I'm having some window units temporarily placed into the unit. Nonetheless, other than that and apologizing profusely, what can I do? Home Warranty company likely will replace the unit, but it's taking a lot longer and more effort than normal to get it done.