Online property management tools vs local property management

[Jonathan Oh]

If you invest long enough, chances are you have had frustrations with property management. But, I recently had a talk with an agent that told me that most of his investors saw better results by self-managing. They used PM software like Buildium, Appfolio, etc. I was wondering if any BP members have or still uses these software instead of a local pm company? What are the pros and cons? Do you believe this is where the industry is going to begin to move towards?