Property Management - Starting a PM firm

[Kevin Nichols]

There are about 10 PM firms in my town. I've dealt with a few and they seem to be really "old school," as far as their functioning. 

Examples:  

• websites are horrific

• one central email address...even with multiple employees

• use of local telcom domain for email...not even tied to their PM website domain

Has anybody started their own PM firm?  If so, thoughts on your processes and start up?  

As a landlord, what would you "love," to see from your PM?  (I have 9 rental properties and self manage)