Credit Check Question????? Help

[Dan Gustavson]

Hey Everyone, Hope your Saturday is great! 

My first tenant in my first rental just moved out after two years, so I'm now trying to fill it. I just had someone fill out an application and completed a credit/background.. which came back perfect. Her son and daughter-in-law will be moving in as well and have also submitted an application. The lady text me saying that her son completed the credit check, which is part of the background check, but was unaccepted.? I have never heard of this. She claims that her son has never had any debt and pays everything in cash so he doesn't have a credit history to submit for. Has anyone heard of this, or do you think they may be hiding something? I'm hoping this is an error on the credit/background company I use (Rentler.com). Thank you all!!