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Updated almost 6 years ago,
What do you tell rejected applicants?
How much detail do you guys give to rental applicants who get rejected?
I do the generic "as a policy I am unable to discuss specifics regarding the owner's decision." We have rental qualifications listed on the application that they have to sign off on. So theoretically they have the opportunity to look over the qualifications prior to applying.
Does anyone go over the rejected applications with applicants or give them a list of qualifications they don't meet. The reason I'm asking is because I found the "adverse decision" template in buildium and it made me really uncomfortable. Basically it's a nicely worded letter that includes a list that you check off all of the reasons you rejected their application.
Thoughts?