Best way to communicate w tenants: App or Cell phone number? HELP

[Cameron Riley]

Thinking of changing all my communications over to an APP ( wire or telegram )

I want to be engaged but also more organized and more professional ...

Advice and opinions are needed! NO SPAM/NO HATE. Discussions and positive advice Plz

What do you do for communication?

- do you keep your tenants at a distance from your life... keep them carefully separated?

- Do your tenants ever bother you over petty things? If so, do you answer 24/7?

[Alex Smith]

Cameron,

This is a good question. Working for a PM company, it's easier for us to find separation. We keep communication mostly to email (so things are in writing) and the rest on the phone. Ultimately, it's a decision that you'll have to make for yourself and how you want to run your business. My recommendation would be to keep the communication to an app. That way when you start building a team and maybe have someone running the PM side of things (or you just want to get away for a week) that person can start running things relatively quickly and without much confusion because they'll have access to past communications, and the app can be run from anywhere, as opposed to YOUR phone that can only be used if you're around. 

Outside of working hours we generally wait until the next business day to respond to tenants unless it is an emergency. 

I hope this helps.