Tenants late with rent

[Jon Treskot]

In need of some council, in the last six months my wife and I have purchased 2 investment properties. Both have existing tenants. One of the tenants is late with rent every month and is giving me BS excuses all the time. January is almost over and haven’t received rent yet. She said her account got “hacked”. I told her that as of now we are going to take the late fees out of her security deposit. Are we being too lenient? Should we start the eviction process?