To credit or not to credit, that is the question...

[John Collier]

So I am fairly new to owning a rental property... 3 months to be exact; and my tenant had their water heater go out. Immediately we ran down the basics of coaching tenant to relight the pilot, and with no success we had plumber out (the same day) and the problem was fixed in 4 days... long story short it was not the water heater, but a gas line issue which is why it took a little longer. My tenant is asking for a credit for being without hot water and I don’t think it is unreasonable to compensate but I’m at a loss as to what the compensation should amount to. Regardless of true cost of rent($500, $1000, $1500...), and of tenant demographics (single, married, family...) how would you personally (if at all...) compensate the tenant as a rent credit? 1. Rent divided by 30 days times days without hot water. Or percentage of said amount (50% of formula...) 2. Flat fee credit ($50, $75) or flat daily fee ($15 per day, $20/day...) 3 Some other metric...? 4 None... Thanks for the help fellow Bigger Pocketers John