Tenent work order request delay

[Account Closed]

Tenent hears a loud bursting sound from attic. All of sudden, the heat and air condition does not work, the stove does not work and tenent stated that nothing is smoking or smells burnt but notices  melted plastic near the heating system. Tenent is now concerned about safety issues and has a newborn in the house and it is los 30 degrees. He has bought two space heaters at own expense and has put in 4 emergency work orders in the last 24 hours. Do anyone have any tips on what that tenent should do. Should he request hotel reimbursement since he believes no one is coming until Monday?