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Updated over 6 years ago on . Most recent reply
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To lower rent or not?
Most Popular Reply
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@Thomas S. last year I got an offer in the mail for a different internet provider that was $20 less per month. I was completely happy with the service of my current provider, so I called my provider and asked if they would lower my rate by $20 per month so I would stay with them. I got bounced around and went up two manager levels and the answer was, "our service is better and no price discount is available". A week later, I signed up with the other provider for $20 less and called my current provider to cancel. They immediately offered me a $20 discount to stay with them, but this was after I already had the other service installed. I told them it was too late and they proceeded to almost beg me to stay with them.
As a business owner, you have to be aware of your competition. Customers have options and they will move over money.