If I could pick your brains about how you collect rent

[Jye Tan]

I'm a software developer looking to develop a suite of solutions for landlords with a smaller portfolio. I'm trying to learn how landlords collect rent in general and to basically understand how it's done across different landlords/managers. If you would be so kind to share with me:

1. How many properties do you manage, how many units in total?
2. How do you presently collect rent? Online or offline?
3. If online, what solution(s) do you use? How much do they cost?
4. What improvements would massively improve your current way of rent collection?
5. Ideally, with a brief description, what would the easiest, stress-free rent collection process look like to you?
6. What problems do you face with tenants now that you wish there was an automated solution for?

I'm basically just trying to understand landlord and property managers better and your workflow. I'd really appreciate it if anyone would share some insights, even if just briefly. Thank you!