Tenant Refusing Landlord Entry

[Alyse Moore]

I have a situation with a tenant where she states she's been having issues with mice in the apartment. She reported this issue back in Feb 2018. I immediately had exterminators go out to take care of the issue with follow-up appointments from the exterminators. Beginning of August she reported the issue again so I had exterminators out immediately and have an upcoming follow-up appointment with them. Tenants are always given more than the appropriate notice for entry which is 48 hours in Chicago. 

This past week I've had and appraiser and electricians out to the building to provide quotes, and the final follow up for the exterminators. Appraiser and electrician were came out the same day, back to back appointments to minimize disruption to the tenant. Saturday I have the final exterminator follow up as well as the last electrician coming for a quote. Again, notice was given to the tenants well in advance (approximately 4 days prior to entry). 

Well, the tenant who's complained about the mice is refusing entry stating the repeated visits is a violation of privacy. Under the law, I have the right to enter given that she's always been provided proper notice and all visits have been for maintenance repairs and inspections.

If tenant continues to refuse once I get to the property what's the best course of action in your experience? Get the police to escort in as means to maintain safety?? I've never dealt with this issue so not sure what's the best route to take.