Online Rent Payment Zillow

[Stephanie D.]

Hi Everyone!  Has anyone noticed that Zillow offers online rent payments?  I just discovered this, looks like its free for landlords to use, ACH check payments don't cost the tenant anything, credit and debit transactions do.  I was really excited when I found this on Zillow until I got to thinking, what does Zillow get out of this?  Is anyone ever skeptical when something like this is presented, like I've been looking high and low to find an ACH processor at a reasonable price, from a trustworthy company, and this pops up?  I have to wonder, what does Zillow get out of doing this?  It must be something...right?

Also, I noticed they now offer rental application screening.  Zillow is stepping up their game for landlords.  

I don't feel comfortable doing online rent at the moment after the whole e-rent payment fiasco, but I would love to hear from others, does anything find this interesting?  Appealing?  Will you use it?  Do you use it?

Thanks,

Stephanie

[Karl Hadley]

@Stephanie D.  Personally I love the concept that Zillow came up with for the common application however for me, it's not fit for purpose yet.  I'd gladly accept an app if someone sent it through  & will look at this again in the future however for me, there is not enough information on application status to help folks when they encounter issues...  In my test using the app I ended up with multiple applicants fustrated thinking they had submitted apps & noting was sent to me.  Support took a couple of days to respond which was frustrated & created a lot of back and forth.

Payments, what issues did you have with e-rent?  I personally use Quickbooks Payments to allow tenants to submit ACH payments