AppFolio Screening Tool & Suggestions

[Taylor Beal]

Has anyone had any problems with AppFolio’s screening tools? Have been utilizing them since we started. Just recently, we had a tenant where a criminal record was missed. On top of that, found out today that there was a tenant where four prior judgements/evictions combined that were all missed. Wondering if this is just a recent problem they’re experiencing or if this has been seen across the board. We reached out to the screening department and they were of zero help. They asked us for the court date, the charge, etc... which obviously we didn’t have since we had no idea there was even a charge in the first place. On a similar note, any suggestions of screening tools that you’ve found to work well?