It's summer again: Time for tenant AC issues

[Krishna Chava]

I have 2 kinds of tenant complaints for AC: not cooling enough and not cooling at all. Second one is an emergency an I send someone same day, irrespective of what it costs. First one is the grey area that gives rise to tenant dissatisfaction if it takes too long to send AC tech.

What are your typical HVAC system complaints from tenants? How soon do you respond? What are the preventive measures you are taking to make HVAC less of an issues?

Also looks like 40% of my calls  are related to HVAC (on average). Am I doing something wrong?