Would You Fire Your PM Over Outragous Maintenance Costs?

[Tariq B.]

Greerings All,

I have a couple of PMs in different areas and one particular I'm having issues with is a big box franchise one.

I'm a nutshell they are charging 2 to 4 times on any fix I have them do. It has gotten to the point now any time there is a fix I have to step in and send my own handyman or contractor.

As an example,  when they first rented out on of the places they sent their vendor for a leaking toilet. The quote you ask? 1200....I was blown away he said there was a leak in the bathtub as well as the toilet. A tile needed to be put back (drop ceilings) and there were two electrical issues. I stepped in sent my handy man. He charged less than $300 to fix everything and some other items...and he confirmed there was no leak in the bathtub. I was livid and felt lied to. And the kicker was they wanted to charge $150 diagnostic fee. I called the PM he said he would look into the company and I would not have to pay the fee...ok cool hope is restored in them. 

Example 2: they wanted 300-400 to fix broken glass in door. I again stepped in and got it done for less than 100 bucks.

Example 3: just a couple days ago tenants said water came into the basement, PM said it's a blocked drain. They sent their vendor out there to snake it guess the cost?......$575...to sneak a basement drain...I said noway!!! I'll send my guy he can do it for $175. PM says ok then calls back 2 mins later. The vendor said since he is there already he can do it for $175. This sent  red flags  flying this feels like example 1 all over again. There was some remediation in the basement  that had to be done which I had my guy step in and do. I asked him to check the drain and he said there was no evidence of the drain being touched and he couldn't even remove it (possibly cemented in he said) and according to the tenant "No work had been done they just took pictures of the carper".

What leg do I have to stand on in firing them? If there is a contact between us that states they are owed a certain amount of monies for early termination. But they also are not holding up to what they promised. Which is being an effective manager and looking out for my best interest.

Or would y'all. It fire them? 

Look forward to hearing the response. 

Tariq