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Updated over 6 years ago,
Turning down tenant requests
Looking for some advice on how to turn down tenant requests. I would like to consider myself a "great" landlord. I take care of problems immediately and always think "what if I was living there what would I like to see done." However I do occasionally come across constantly complaining tenants who make issues over extremely small and trivial things. Is it better to ignore these or give a more confrontational "no" as an answer?