Rental Questions for newbies

[Mallory Guerrero]

1.) what do you do with tenants requesting every little thing fixed? Even stuff that was not aesthetically pleasing when she looked at the property but now wants it fixed? 2.) how prompt should property management be? At what point should we be concerned they aren’t meeting our tenants and our needs?

[Nicole A.]

I think there is a balance and/or threshold on what requests are granted and what are not granted. I think setting this balance/threshold also establishes expectations and boundaries for the tenant. Some are much more needy/demanding than others. They might complain about something small and unimportant, and when they find that the landlord responds and "fixes" the issue quickly, they keep the requests coming, and that can become quite the waste of your money, time, and resources.

A property manager/landlord should respond quickly/immediately for true emergencies and up to a few days for unimportant requests. Are you concerned about your current PM? Could you go into more detail?