Nightmare property management company - need advice!

[Sivakumar Ganapathy]

Hello members,

I'm a landlord, dealing with a property management company that can only be considered a 'nightmare'.

In order to cut my story short (unless someone is interesting in hearing me out :) ), I'm now in a situation where they signed a 12-month lease with a tenant with terms that I did not agree to. More specifically, I had asked them to either have the client assume responsibility for water  and sewer (or) increase the rent by $x per month. They did neither and now casually claim that even though it was a mistake on their front, they cannot do anything about it since the lease is a binding contract for its period. This error on their side is going to cost me at least $2k over the course of the year.

I have a trail of everything in email conversations (including a complete list of my troubles with this unprofessional company). Can someone tell me what my options are with respect to the lease, going forward?

1) Is it true that we cannot have the tenant resign the lease with the adjustments? 

2) How do I make the company pay for their mistake, and more importantly for my losses?

Thanks,

Shiv