What's a Reasonable Repair Timeline?

[Nick M.]

H All,

Happy 2018!

I wanted to ask what do you think is a reasonable repair time?  In this particular instance, it's extremely cold in the northeast and I'm dealing with 2 apartments with leaks/frozen pipes associated with the bathtub.  The result, tenants can't shower.  The plumber was informed Friday, December 29th and he tells me he can't visit until Wednesday, January 3rd (that's 4 - 5 days after being informed of an issue).  Do you think this is a reasonable timeline?  How do you think tenants will react knowing the plumber can't arrive until Wednesday?

What is your repair timeline for addressing common issues/tech site visits?  I'm trying to understand what is and is not considered a reasonable time for a repair.

Thanks!
Nabeel

[Cara Lonsdale]

Do they have another bathroom to use?  If not, this is an IMMEDIATE need as the property is not habitable.

If there is another bathroom to use, then they should be okay until Wednesday, and the holiday explains the longer resolution time.

As a landlord, you need to be making a diligent effort to resolve issues.  You need to know when to escalate as well.  Assessing the repair's priority is the first step.  A good rule of thumb for other, non-emergent repairs, would be to ask yourself what YOU would be willing to wait for to be repaired.

I know this summer both of my HVAC units went out in my personal residence.  It was summer in Scottsdale, AZ.  We reach 120 degrees easily.  It's miserable.  The ac was my top priority.  So, when one of the Tenants called to complain about the same issue, I called several HVAC contacts until I got to one that would come out and assess that day.  I don't think my tenants should have to wait any longer than I would for resolution.