What's a Reasonable Repair Timeline?

[Nick M.]

H All,

Happy 2018!

I wanted to ask what do you think is a reasonable repair time?  In this particular instance, it's extremely cold in the northeast and I'm dealing with 2 apartments with leaks/frozen pipes associated with the bathtub.  The result, tenants can't shower.  The plumber was informed Friday, December 29th and he tells me he can't visit until Wednesday, January 3rd (that's 4 - 5 days after being informed of an issue).  Do you think this is a reasonable timeline?  How do you think tenants will react knowing the plumber can't arrive until Wednesday?

What is your repair timeline for addressing common issues/tech site visits?  I'm trying to understand what is and is not considered a reasonable time for a repair.

Thanks!
Nabeel