Communication Tools for Low Income Tenants

[Monica Kovalsky]

Hi all,

For those that have several units, what have you found the most effective way to communicate general communications to your tenants?  For example, we want to share our new snow removal policy.  Do you mail letters, post on a corkboard, send a text, email?

Thanks!

[Johnny Hastings]

I've found that text message works best, hands down. There's the occasional time when they've changed their number, but that's my best bet. For something more important, like in this instance, I'd also snail mail a letter. Whenever I mail them anything, I put a copy in their file, with their lease and other documents. That way if there's any question later, I can tell exactly what I've sent them by looking in their folder.