Required to put my tenants up in a hotel??

[Andrea Bailey]

Our tenants just moved in to a fully renovated B+ property and during the renovation the gas hot water heater was jarred loose and unknown to us started leaking. When they started using a lot of hot water (shower, laundry etc) the Carbon Monoxide detector went off. Gas company came and shut it off and the tenants won’t have hot water for 24-48 hours. They have everything else. Should I (or am I required to) put them up in a hotel? Thanks in advance!

[Andrea Bailey]

Thank you everyone for the replies. We were able to resolve the hot water heater issue in less than 36 hours and I offered to pro-rate the rent for one and a half days. They actually declined, were so appreciative that we took care of everything so fast— said they would be happy to pay full rent on the 1st. I’m just glad the carbon monoxide detectors were working, it could have been very bad. Everyone make sure you have them installed and functional.
Thanks again!