Troubling Trend

[Account Closed]

I have this tenant. She has been hit with a late charge twice in the past 6-7 months. Each time she ends up hitting my PM up with repairs to be made. So, rather than getting the full rent plus late charge, I get that amount with a hefty repair charge deducted!

Any strategy to discourage this type of behavior? How should I handle a PM who falls for this game?

Thanks,

TC