Week and a half later tenant wants security deposit back

[Keith T.]

Hello everyone. I don’t know where to start, So I had an appointment for rent. I had a family come and look at the apartment. Decided they want it I did background checks and they were approved Took the apartment off the market a week and a half later. The tenant called me and told me they do not want the apartment anymore I have their security deposit and now they want it back in full? I don’t know what to do. This is my first property investment..

[Kristina Heimstaedt]

I never take a property off the market until someone has signed, given me funds and moved in. You are not occupied until you have checked off all three boxes. Renew your ad, follow up with past showings and give them their money back. No sense in taking @Terry Miller's girl to the dance if she's going to be a terrible date because she would rather be with Terry. Don't push it.