How to deal with recurring bed bug complaint from tenant

[Minna Hu]

I have one tenant keep reporting bed bugs, approximately every 2 months. 

The first time, we sent pest control company, the company found there are few bed bugs in the sofa and did the spray. She visited the other apt in the same complex, and claimed that she saw bed bugs there too, however the inspector didn't find any.

The second time, she reported that she found another bed bug, pest control company went over, she didn't prepare, so we left like that.

2 months later, she reported that she found another bed bug, this time she prepared, pest control company only find 1 dead bed bug, but did the spray anyways. She claimed that she threw out a chesterfield that has lots of bed bugs before the pest control company went in and did the treatment.

Now almost 1 and half month later, she said she found another bed bug and asked for new pest control company.

What will you do if you are in this situation? Thank you!

[Everett Fujii]

Given the history I would say this.

I will send a company out there.  Provided we are able to give you 24 hours notice to enter the unit if the company is either unable to inspect because you didn't prepare, or does not find an active infestation of bed bugs then any and all service/trip charges will be billed to you.