Cozy withdrew rent payment early and now my tenant is overdrawn

[Nick Ferguson]

I use Cozy to process rent payments.  My tenant, who I had to help register for Cozy, just called me because of her payment that she says she scheduled early to process on August 5th, came out today.  I'm sure that in reality, she must have just missed the date selection and scheduled it for immediate instead of int he future.  She states that it is causing her to overdraw her account but that it will still clear because her bank allows her to overdraft.  I am fine returning the money to her once it hits my account but it will not do so for 3 days because that's how long it takes Cozy to process.  I don't want to give her $650 and then in 3 days, the payment is returned and she now owes me $1300 instead of the regular $650.  

How would you help the tenant without putting yourself at risk?

[JD Martin]

I wouldn't do anything. We provide three different platforms for paying. Cozy is one of them, but it's not the only one. We set up the lease for the customer, but they have to take it from there in terms of scheduling payments, verifying their account, and so on. If your tenant is going to be overdrawn because of her $650 rent payment, my prediction is you will soon be back here reporting on the eviction process. 

In any case, it's no different than if they accidentally sent you a check early or something similar.