What to do now (application problem)

[Bienes Raices]

Tenant gave me apps for her & her husband morning, with app fees for both of them.
When she gave it I realized it was only partially filled out and asked her to fill out the rest. She did fill out some more, but unfortunately I guess I didn't pay enough attention at the time. I got home and realized it still isn't filled out completely.

She told me they're currently living with her mom. She told me they broke a lease 5 years ago at a crappy apartment complex. I don't have a big problem with that lease breaking, but I don't have her rental history after that. I looked up the "current landlord" address where her mom supposedly lives (she listed mom as landlord on application) on google maps and no address comes up for that. I don't know if she put the wrong suffix --there is a "way" for this address, but not "circle" like she put on her application.

So I looked up her mom's name on it's own and her mom comes up as the tenant at the "previous landlord's" address that she put on the application (the app has no landlord listed for that address). She told me on the phone that they did have rental history after they broke the lease at the apartment building, but they didn’t provide it to me on the app, and now I'm wondering if they've just been living with her mom for years after they left that apartment.

They did provide lots of paystubs for the husband. The husband told me verbally that he "pulled in $1000 last week". He did, but I see he doesn't earn that every week. One week it was only $100. They didn't give me her paystubs because they say she gets paid by direct deposit so they don’t have any.
I feel like I’m having to be a super sleuth with this group. They seem like nice enough people in person, but then most people do. I don't know if I'm overreacting to the issue or not. I don’t know if I should call her back and try to get her to explain al this stuff and meet with her again to fill out the application completely? Or would I be out of line to just call them and offer them their app fees back? I’m beginning to wonder if it’s going to be a waste of time and money to process these people on Monday with the screening service. Thanks.

[Jon Holdman]

I'm with P NW, reject these guys. You have ample reason, starting with the incomplete application.

In psychology (my wife's work), there's a saying "functional families are all alike, dysfunctional ones are all different". That's because everything has to be done right for a family (relationship, software development project, complex piece of machinery, whatever) to work right, while there are a multitude of things that can be wrong. Its the same with applicants. You have several indicators of a problem. Pay attention.