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Updated over 7 years ago,
automating the entire lease / tenant process
Here is how I typically handle rentals:
1. I list them on the MLS and people go see them. When they are interested, their first question is how to apply.
2. Right now, I have to email them a blank pdf of the lease application and they have to drop that off or scan and email it once completed. Similarly, they have to physically drop off the application fee at the office. With this younger generation, I am being asked more and more and more nowadays if there is a way they can pay online or fill the app out online.
3. Once we get an application in, someone has to type the info into PropertyWare to run the credit check and back ground check. If we go with that tenant, then we have to retype all that info into a lease. Many repeated steps here.
4. Once they are tenants, I also have many of them ask if they can pay online. Right now the only thing I can do is give them my bank account and they can set it up on their end. Right now, when tenants are late, there is always a question of what the late charges are. I would like an automated system where they can go in and see their account that automatically calculates late charges. If they pay rent on the 10th, it won’t allow a payment of less than the rent plus the late charges,
5. Repairs. Right now if there is an issue with repairs, they call the office and tell someone. The lease specifies that it needs to be in writing. I would like a system that we both have access to so that if a repair request come in, it will automatically email you and I so we are both in the loop.
What I am looking for is an online application that will integrate and handle all of this. I have taken note of how college kids leases are structured. I think this will help automate things and simplify things in order to scale.
What recommendations are out there for an online portal to handle this type of process?