How do you set up to charge service/maintenance fees

[Shawnda Beckstedt]

We have been investing in buy/hold properties for about a year now, currently we are the owners, managers and maintenance crew while both working full time jobs, time is precious and I am trying to stream line our polices/procedures for maintenance issues. I'm looking for suggestions/examples from others on how you structure your maintenance fees, some calls are legit...others, we get called to come out and literally plunge a toilet that was stopped up with disposable wipes.  How do you state your fees up front and what are those fees? My initial thought is to charge a $35 service call plus repair costs IF the damage was a direct result from the tenant. I don't want to create service fees that are too high and discourage a tenant from calling us regarding a legit issue but I want to weed out the unnecessary things that tenants need to try and resolve on their own first before just calling in like we are an all expense paid hotel service. Thank you for any insight!