Cozy.co help with stopping recurring payments made in error

[Carolyn Fuller]

Hi all,

I know a number of the landlords on this forum use Cozy.co to collect their rents. 

I have 2 fully furnished apartments that I rent by the semester which means my tenant knows exactly when the lease ends. I started using Cozy a few months ago and all has gone smoothly until today. Over the weekend, I set up a new fixed period "lease" that ends one month prior to the end of the real lease and then I added a one-time move-in fee that equals last month rent. So the "lease" dates were 9/1/2017 - 4/30/2018 and the one time fee due today is for the real last month rent May 2018.

The problem occurred when the tenant paid the one-time move-in fee equal to the May 2018 rent and then scheduled monthly rent payments thinking she had scheduled the payments starting September 1. Instead Cozy.co started the recurring payment for today!!!!!! The next scheduled payment is for June, 2017!

I'm trying to reach Cozy.co to stop today's recurring payment and have the schedule changed to September 2017 - April 2018 but I can't reach them. None of the phone numbers I found for them work.  I have filled out 2 of their online forms but I really want to stop this very large payment that I'm sure will cause an overdraft for my tenant! Not a great way to start a new relationship!

Any ideas?