Please let me know your opinion

[Mercedez Contreras]

Hello I have a question and I want an outside opinion 

First let's begin with I dropped my rent check off on the first as it is requested 

And I receive a call next day to drop another check for water bill amount in witch I run over to the office to them ASAP

There are happy and everything is okay 

A week goes by and I notice the water bill has been taken out of my checking and not the rent so I call the office and ask what is going on and if everything was okay just because I want to make sure there were no issues 

Rental manager says hold on let me see if it's here and she finds is and says she is having issues scanning it to bank and I tell her I can take a new check to the office right away she asked for a cashiers check I said I do not have the ability to leave to the bank and get one my cars in shop getting worked on and that's the best I can do this second 

She's says ok an takes the new check and as I go to my account two days later rent money is still there and not been processed so I look online to my resident account login and there is a NSF fee and a late fee for rent in witch I don't know why when everything was paid on time and she did not call me when she knew it wouldn't scan and I had to call her 

Let me know your opinion 

I believe the fee is wrong and I should have not been charged 

[Tracie Cabler]

I agree with @Deanna McCormick . I had a somewhat similar issue when I moved into a new apartment. The property manager had added the previous tenant's power bill to my rent for the month. Despite email verification that it was not my bill, she did not remove it and it was going to be automatically paid from my account, as it was lumped together with the rent.

Long story short, I ended up calling the head property manager for the company who owned the complex (essentially her boss), and emailed her the receipts of our conversation. The bill was removed an hour later and I have not had further issues. Just be friendly and courteous when calling and everything should be squared away.