Traits of a property manager?

[Jonathan Perez]

What would you say are traits of a good property manager? What about a bad one?

[Corina Eufinger]

Good traits of a p.m.:

-they weight property decisions based more on what is good for the property than their own pocketbooks (within reason)

-transparency. With many software companies specializing in web based with log ins for owners there is no reason you should have access to your own cash flow reports when you want

-units:staff ratio.  You don't want a p.m. that is too bogged down because they are running a large operation with two people (1 admin and 1 maintenance).  A good ratio is for every 130 units 2 administrators and 2 maintenance staff (even if some are part time)

-tech savy and up on industry info. With so many advancements in the past 20 years that have changed the p.m. industry its important for your p.m. to up to date on the new trends and tools available that make your property (and themselves) relevant.

Bad traits:

-Lack of procedures.  Every p.m. should have a clear cut procedure for every action that normally occurs managing a property.

-Negative attitude towards tenants.  If the p.m. has a negative attitude towards tenants the relationship is sunk before it began.

-Lack of loyalty to the owner