How to say no?

[S B]

What is the most common way to inform a rental applicant that I won't be choosing them?

[Ralph S.]

Originally posted by MikeOH:

"I'm sorry, but your application was not approved".

And, nothing else needs to be said.

I'll expand your question a bit, to read "How to say no without getting in trouble."

Since the application is investigated by you and what you receive from others is confidential in nature, you really can't disclose why they were rejected. To do so would breach that confidentiality.

You also need to know, understand, and abide by the fair housing laws with regard to the protected classes. If you landlord very long, you're going to be challenged by someone claiming they are being descriminated against, so keep your ducks in a row: Document your screening and approval process. Treat everyone the same, do the same investigation for every application (even if not a complete investigation), so if push comes to shove, you can show you treat everyone the same and no preference was given.

There is just no upside to discussing anything beyond Mike's response. If they push for a reason, just let them know that you can't disclose because any information you received was given in confidence. That's it.

As far as letting them know they are not selected, nothing. I tell every applicant at the time of application that I will only contact them if I need more information or if they are selected. Due to the number of applications, I won't communicate to those who are not selected. If they want to call and inquire, they are free to do so.